Returns & Exchanges
Due to the perishable nature of our fresh-baked treats, we cannot accept physical returns once a product has left our bakery. If you are unsatisfied with your order, please contact our guest services team within 24 hours of receipt for a resolution.
Document the Issue
Take clear photos of the product and packaging if there is damage or a quality concern to help us investigate the matter.
Contact Support
Email our customer care team with your order number and the photos within 24 hours of delivery or pickup.
Internal Review
Our bakery team will review your request and verify the details against our quality control standards for that batch.
Resolution Provided
If approved, we will issue a replacement for your next visit or a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing